Este informe analiza cómo algunas compañías del mundo de la salud están utilizando las posibilidades que ofrecen las redes sociales para construir relaciones con los pacientes y el público en general. A veces, la incertidumbre sobre la regulación ha mantenido a varias empresas alejadas de estos canales, pero otras han establecido una presencia digital activa incluyendo el uso de las plataformas de “social media” como parte de su modelo de negocio. Además, el estudio incluye también un análisis sobre el papel de Wikipedia y su vinculación con el uso de medicamentos.
Por otra parte, este informe nos ayuda a entender el papel cada vez más importante que juegan las redes sociales en el sector de la salud, puesto que se debe al impulso de la tecnología móvil, a la demanda de información por parte de los pacientes, y a la creciente influencia de las generaciones nativas digitales.
With the role of social media rapidly expanding, nearly half of pharmaceutical manufacturers are now actively using this channel to engage with patients on healthcare-related topics, according to a new report released today by the IMS Institute for Healthcare Informatics. While regulatory uncertainty remains a factor limiting social media use, some drug companies are establishing an active digital presence to contribute to the overall healthcare discussion. Advancing social media to a more central position in healthcare – particularly in the appropriate use of medicines – requires improved quality of information, a more proactive embrace of technology tools by pharmaceutical manufacturers, and greater recognition by healthcare professionals of the positive role social media interactions can play in wellness, prevention and treatment.
The study –Engaging Patients through Social Media– found that among the top 50 pharmaceutical companies worldwide, nearly half actively participate in social media on Facebook, Twitter or YouTube. However, only ten companies utilize all three of these major social networking services for healthcare topics. Many companies are using social media primarily as a unilateral broadcasting channel to physicians and patients, with limited interaction or fostering of discussion. Smaller manufacturers with narrower therapeutic focuses and consumer health companies typically have the highest levels of social media patient engagement
To examine the current state of consumer behaviors on Facebook, Twitter and YouTube, researchers developed the IMS Health Social Media Engagement Index. The proprietary Index assesses reach, based on the total number of individuals exposed to a message via likes, shares or re-tweets; relevance, the degree that content is found useful and shared across social networks; and relationship, the level of direct interaction around specific content.
The report’s key findings include the following:
– Twenty-three of the top 50 global pharmaceutical manufacturers have some level of healthcare-related social media engagement. Of the companies reviewed by the IMS Institute, the top-ranked organization based on the IMS Health Social Media Engagement Index is Johnson & Johnson, with an overall score of 70. Other companies included in the top ten Index ranking have scores ranging from 25 to nine. Mid-sized organizations, including Novo Nordisk, Boehringer Ingelheim and UCB, are utilizing social media as effectively, or more effectively, than the largest pharmaceutical manufacturers. The overall level of engagement between pharmaceutical companies and patients has steadily increased during the past year as more organizations become active in this area.
– Regulatory agencies are active in social media even as manufacturers await final guidance on requirements. Regulators increasingly are utilizing social media channels to connect to a wider healthcare audience. The U.S. Food & Drug Administration (FDA), which has a particularly strong Facebook presence, ranks highly on social media engagement and has a higher relationship score on the IMS Health Index than any pharmaceutical company. The European Medicines Agency operates its Twitter feed with one of the highest reach index scores, second only to the FDA. The direct involvement of regulators into healthcare discussions online indicates their understanding of the value of a strong social media presence. The FDA has committed by the middle of 2014 to deliver its
final regulatory guidance on social media usage, which is expected to provide the industry with more confidence in its social media participation.
– Wikipedia is the single leading source of medical information for patients and healthcare professionals. The top 100 English Wikipedia pages for healthcare topics were accessed, on average, 1.9 million times during the past year. Rarer diseases, which often have fewer available information sources and are less understood by patients and clinicians, show a higher frequency of visits than many more common diseases. In an assessment of 50 major disease-specific Wikipedia articles, the Institute found a strong correlation between page views and medicine use, with online information-gathering occurring throughout the patient journey. Content incorporated or updated on healthcare-related Wikipedia pages is subject to constant change, often overseen by informal or formal working groups. An assessment of Wikipedia disease articles indicates that at least half of the changes made are related to patient-relevant information.
– Social media engagement lags significantly within the population segment that uses healthcare services the most. Age is one of a few differentiating factors in the use of social networking sites, where utilization is less dependent on gender, education, income or other forms of social advantage. Younger people tend to conduct online investigations before the start of therapy, as measured by prescriptions or sales of medications. By contrast, patients age 50 or older tend to begin their treatments prior to seeking information online. The difference of utilization by age groups will diminish as “digital natives” increase their involvement and influence professionally and privately within their networks.
The full version of the report, including a detailed description of the methodology, is available at www.theimsinstitute. org. It can also be downloaded as an app via iTunes at https://itunes.apple.com/app/ims-institute/id625347542. The study was produced independently as a public service, without industry or government funding.
- Twenty-three of the top 50 global pharmaceutical manufacturers have some level of healthcare-related social media engagement.
- Regulatory agencies are active in social media even as manufacturers await final guidance on requirements.
- Wikipedia is the single leading source of medical information for patients and healthcare professionals.
- Social media engagement lags significantly within the population segment that uses healthcare services the most.